Privacy Policy

We collect the minimum information needed to provide the service, respond to support requests, and process payments. This includes contact details you give us, such as an email address or WhatsApp number, when you request a trial, subscribe, or message support, and basic order details such as the plan and device count you choose.

When you make a payment, our payment processor handles the transaction and shares confirmation details with us, such as the amount paid and the plan purchased — we do not store full card numbers ourselves, since card processing is handled by the payment provider, not by us directly.

We also keep the content of support conversations, for example messages exchanged over WhatsApp about a device issue or a request under our refund policy, and minimal technical logs, such as basic server activity needed to keep the service running and diagnose faults. Wherever possible, we try to collect only what is directly useful for helping you, rather than gathering information for its own sake.

We are equally clear about what we do not do. We do not build detailed profiles of your individual viewing habits, such as tracking exactly which channels or titles you watch and for how long, beyond what is technically necessary to operate the streaming service itself and keep it running smoothly.

• No biometric data, such as fingerprints or facial recognition information.
• No health data of any kind.
• No detailed, ongoing profiling of your personal viewing behaviour for advertising purposes.
• No full payment card numbers stored on our own systems.
• No selling or renting of your personal information to third-party marketing companies.
• No unnecessary collection of information we have no practical use for.

If a future change to how the service works would require collecting a new category of information, this policy would be updated to reflect that honestly rather than collecting it quietly, and the updated date at the top of this page would change accordingly so you can see when it was last revised and what changed.

The information we hold is used for straightforward, service-related purposes: setting up and activating your trial or subscription, responding to support requests, processing payments and, where relevant, handling requests under our refund policy, and keeping basic technical logs to maintain server stability and diagnose problems.

We do not sell or rent your personal information to third parties for their own marketing purposes. Where a third-party processor is involved, such as a payment provider, they only receive the information needed to complete that specific function, for example processing a payment, and are bound by their own data protection obligations.

We rely on this being necessary to provide the service you have requested, and on our legitimate interest in keeping the service secure and functioning correctly, as the basis for handling your information in these ways. Full details on how accounts and payments work more broadly are set out in our terms and conditions.

Our website may use a small number of cookies and similar technologies to keep the site working correctly and to understand, in aggregate, how the site is used — for example, which pages are visited most, so we can improve them. This kind of analytics looks at overall patterns across visitors, not at identifying what an individual person personally watches through the service.

Where cookies are not strictly necessary for the site to function, you will be asked for consent before they are set, in line with UK requirements. You can control, block or clear cookies at any time through your browser settings, though doing so may affect how some parts of the site behave, such as remembering your preferences between visits.

We do not use cookies to build detailed advertising profiles of individual visitors or to track your activity across unrelated third-party websites. If our approach to cookies changes in future, this section will be updated to describe it honestly.

We keep personal information only for as long as it is needed for the purpose it was collected for. Account and payment-related records are generally kept for a reasonable period after your subscription ends, to handle any follow-up support, billing or refund queries under our refund policy, and to meet basic accounting obligations that apply to any business.

Support conversation records are kept for a limited period after an issue is resolved, mainly so that if you contact us again about the same matter, the team has the context to help quickly rather than starting from scratch. Minimal technical logs are retained for a short period for security and stability purposes and then routinely cleared.

When information is no longer needed for these purposes, it is deleted or anonymised as a matter of course. If you would like your data removed sooner than our normal retention period, see the rights section below for how to request that directly.

As a UK-facing service, we recognise the rights UK data protection law gives you over your own personal information. These include the right to ask what information we hold about you, to have inaccurate information corrected, to ask for your information to be deleted, to restrict certain processing, and to object to certain uses of your data.

1. Email support at the address on our contact page, or message us on WhatsApp, describing which right you want to exercise.
2. Include enough detail, such as the contact details used on your account, so we can locate the correct records without unnecessary back-and-forth.
3. We will confirm receipt and let you know what information we hold or what action we have taken in response.
4. If you are not satisfied with our response, you have the right to raise a concern with the relevant UK data protection regulator.

We aim to respond to rights requests within a reasonable timeframe and without unnecessary delay, and to explain our reasoning clearly if we are unable to action a particular request.

We take reasonable technical and organisational steps to protect the personal information we hold, such as limiting who can access support and account records and relying on established, reputable providers for payment processing rather than handling sensitive payment data ourselves.

We do not resell your personal information to data brokers or third-party marketers. Where information is shared with a service provider, such as a payment processor or a hosting provider, it is shared only to the extent needed for them to perform their specific function, such as processing a transaction or keeping the site running, and not for their own unrelated use or resale.

No method of transmitting or storing information online is completely without risk, but we aim to keep the data we hold to a sensible minimum, which itself limits exposure if something ever did go wrong. We periodically review what we collect and retain to check it is still necessary.

We may update this privacy policy from time to time, for example to reflect a change in how the service works, a change in the third-party providers we rely on, or a change in applicable law. The date at the top of this page reflects when it was last updated, and continuing to use the service after an update means you accept the current version.

We would rather explain a change plainly on this page than bury it, so meaningful updates will be reflected clearly here rather than only in a changelog you would have to go looking for.

If you have any questions about this policy, or about how your information is handled, contact our support team on WhatsApp and we will do our best to answer clearly. You may also find it useful to read our terms and conditions alongside this policy for the full picture of how the service works.