Refund Policy

It is worth being precise here, because these are two different mechanisms that apply at two different points in time, and confusing them is the single most common misunderstanding customers have about refunds. Before you pay anything, there is a 24-hour free trial. After you pay, there is a separate 7-day money-back guarantee that only applies under specific conditions. One is not a substitute for the other, and the requirements for each are different, so it helps to know which situation applies to you before you get in touch with support about anything.

The sections below cover each one in full, plus what the paid guarantee specifically excludes, so there is no ambiguity about which situation you are in. For current plans and pricing, see our pricing page.

The free trial exists so you never have to pay for British IPTV before knowing whether it works on your device and connection. It runs for 24 hours, requires no card details of any kind, and is activated simply by messaging us on WhatsApp and asking for a trial.

During the trial, you can watch live channels and browse the on-demand library exactly as a paying customer would, using a supported player such as IPTV Smarters Pro or TiviMate. This is the right window to check picture quality, buffering behaviour on your specific internet connection, and whether your device works smoothly with the service — see our buffering troubleshooting guide if anything looks off during testing.

Because no payment is involved at the trial stage, there is nothing to "refund" — the trial simply ends after 24 hours, and you decide separately whether to subscribe on our pricing page. There is no obligation to continue, and no follow-up charge if you decide not to.

Once you have purchased a plan, a separate 7-day money-back guarantee applies, counted from the date of purchase. This guarantee is specifically there to protect you against a genuine technical fault on our side that our support team is unable to resolve within that 7-day window — it is not a general-purpose "try it and cancel" window, and it is not the same thing as the free trial described above.

To be eligible, you must have first given our support team a fair opportunity to fix the issue. In practice this means messaging support on WhatsApp, describing the fault clearly, and working with the team through basic troubleshooting steps as they suggest them. If, after that process, a genuine technical fault remains unresolved within 7 days of purchase, you are entitled to a refund.

This guarantee is also referenced in our terms and conditions as part of the agreement covering your plan, so the two pages are consistent with each other.

The 7-day guarantee is designed to cover situations where the service itself is genuinely at fault and our team cannot fix it in time, despite a real, good-faith effort to help you resolve it. Examples include:

• Persistent server-side faults that prevent channels or VOD from loading, despite troubleshooting with support.
• Login credentials that do not activate correctly and cannot be resolved by our team.
• A confirmed compatibility problem with a supported device or app that support is unable to work around.
• Repeated buffering or dropouts traced back to our servers rather than to your own connection.

In each case, the common thread is the same: a real, verifiable technical problem on the service side that remains unresolved after you have given support a genuine chance to fix it within the 7-day window from your purchase date, rather than a preference, a one-off blip, or something outside our control such as your local ISP or home network setup.

To keep this fair and predictable for everyone, the guarantee does not extend to situations outside our control or unrelated to a genuine technical fault on our side. It does not cover:

• A simple change of mind after purchase, with no underlying technical issue.
• Content being blocked or restricted at the ISP level in your specific location, which is outside our control — see our IPTV and VPN guide for background on this topic.
• Poor performance caused by your own internet connection, such as insufficient bandwidth or an unstable home network.
• Any refund request arising from a confirmed breach of our terms and conditions, such as unauthorised resale or redistribution of access.
• Requests made without first attempting to resolve the issue through support.

If you are unsure which category your situation falls into, message support first and describe what you are experiencing, and the team will help you work out whether it is likely to be covered before you formally request anything.

Requesting a refund under the 7-day guarantee follows a straightforward process, and starting early gives support the best chance to actually fix the fault before the window closes, which is generally a better outcome for you than a refund:

1. Message support on WhatsApp as soon as you notice the fault, describing the issue, your device and the app you are using.
2. Work with support through any reasonable troubleshooting steps they suggest, since many issues can be resolved this way without needing a refund at all.
3. If the genuine technical fault cannot be resolved within 7 days of your purchase date, ask support to process your refund.
4. Support will confirm your order details and the original payment method used.
5. Your refund is then processed back to that payment method.

Keeping the entire conversation in one WhatsApp thread, rather than starting a new message each time, helps support move through this process faster and avoids repeating details you have already given.

Approved refunds are returned to the original payment method used for the purchase, rather than issued as store credit or a different payment type. If you paid by debit or credit card, the refund goes back to that card; if you paid by PayPal, it returns to your PayPal account.

If you paid using crypto, the refund is issued at the equivalent value of the original payment, since crypto exchange rates can move between the time of purchase and the time of refund, and we base the amount on the value at the time of purchase. Processing times can vary slightly depending on your payment provider or bank, even once we have approved the refund on our side, so it may take a few days to appear.

If you have any questions about the status of a refund already agreed with support, follow up in the same WhatsApp thread rather than starting a new conversation, so the history is easy to find.

If you have not subscribed yet, there is no reason to guess whether British IPTV will work for you — start with the 24-hour free trial, no card required, and see live channels and VOD on your own device first, before any money changes hands or you commit to a plan. If you already have a plan and something genuinely is not working, message support on WhatsApp straight away, describing the fault clearly, so the 7-day window works in your favour rather than being used up waiting for a first message to be sent.

Ready to subscribe with confidence? Current plans across 1, 2 and 3 devices are on our pricing page, every one of them backed by the same trial and guarantee described on this page, with no hidden exceptions or fine print to worry about, and support on WhatsApp is there to answer anything this page has not already covered.